Privacy Policy

This Privacy Policy describes how buy.gib.shopping (the “Site” or “we”) collects, uses, and discloses necessarily your Personal Identifiable Information (PII) when you visit or make a purchase from the Site.

We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit. This includes examples such as providing your chosen Delivery Service your name, address and telephone number so they can deliver your purchase or service.

 

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required to do so. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden. Such cases may be due to fraud for example.

Many of the merchants and partners listed on Gib.shopping do not have the benefit of a dedicated privacy team like our processing partners, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs, documentation and whitepapers covering the most important privacy topics, and respond to privacy-related questions we receive.

 

Collecting Personal Information

When you visit the Gib.shopping, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or subscribe to any of our services which we may use to better our services and marketing. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processing partner.

 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processing partner.
  • Gib.shopping does not have access to your payment information (including credit card numbers). This is processed by our processing partners and depends on your chosen method of payment.  Gib.shopping limits itself to providing a marketplace pooling all retail and service providers for ease of the consumer.
  • Gib.shopping is a Special Ops (Gibraltar) product and part of the Gib dot family. A list of the affiliated domains can be found on Gib.holiday and may be used to inform you of Gibraltar related activities, events, products, services, etc.

 

Customer support information

  • Examples of Personal Information collected.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure: for a business purposes.

 

Minors

The Site is not intended for individuals under the age of 16 years of age. We do not intentionally collect Personal Identifiable Information (PII) from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Physical business can take payments over the phone, over the internet and many other channels unable to identify the age of the buyer. Gib.shopping cannot be made liable if a minor purchases items restricted by age such as tabacco, alcohol products or other age-restricted products. The onus is on the vendor to check for ID when the item is being picked up, or the delivery/ shipping service provider when the item is being delivered.

More information in regards to Minors is available in the Children's Online Privacy & Protection Policy.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil the purchase and/or delivery of products and/or services you have purchased, as described above. For example:

  • Gib.shopping must share your address details so that delivery/ shipping providers can delivery your purchase.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • Gib.shopping will not share your information with entities outside of the Gib dot family of services per the aforementioned.

 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processing partners uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Why we process your information

We generally process your information when we need to do so to fulfil a contractual obligation (for example, to process your subscription payments, to pay for your purchase or requested services), or where we or partners we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These “legitimate interests” include but are not limited to:

  • preventing risk and fraud,
  • answering questions or providing other types of support,
  • helping merchants find and use apps through our app store,
  • providing and improving our products and services,
  • providing reporting and analytics,
  • testing out features or additional services and
  • assisting with marketing, advertising, or other communications.

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

One of the ways in which we are able to help merchants  is by using techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how apps might appear when you visit the app store).

 

Selling Personal Information

Our Site sells DOES NOT sell personal information.

 

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Gib.shopping, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights; however our level of service may be affected if the information provided is inaccurate, fake or missing.

If you buy something from a A Gib.shopping platform, and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process the information you have provided them. As such, if you contact Gib.shopping, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfil these requests by giving them the tools to do so and by answering their questions.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you would like to designate an authorised agent to exercise your rights for you, please email us from the email address we have on file for you and copy the authorised agent including your express permission for them to act on your behalf. If you email us from a different email address to that on file, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorised agent.

If you are not happy with our response to a request, you can contact us to resolve the issue on info@gib.shopping. We will always be happy to help. You also have the right to contact your local data protection authority, namely the Gibraltar Regulatory Authority at any time — https://www.gra.gi/data-protection.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way. You do however have the option to 'Unsubscribe' by clicking links in our correspondence or emailing us so we remove you from our systems and mailing lists.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through info@gib.shopping.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://en/manual/your-account/privacy/GDPR.

 

Although Gib.shopping is a Gibraltar based company, we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of Gibraltar or your country of residence. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. This data may be part of, but is not limited to; your payment process, data to your credit card providers, online banking, etc.

Transfers outside of Europe and Switzerland

If you are in Europe or Switzerland, your personal information is controlled by our Irish affiliate. Your information may be sent to other locations and to service providers who may be located in other regions, including Canada and the United States. When we send your personal information outside of Europe, we do so in accordance with European law.

If you are in Europe or Switzerland, should we need to send your personal information to Canada it is protected under Canadian law, which the European Commission has found will adequately protect your information. If we need to send any personal information outside of Canada this information is protected by contractual commitments that are comparable to those provided in Standard Contractual Clauses.

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). These are legitimate reasons to protect you and our client base from fraud and general harm. For information about how we respond to such orders, please review our Guidelines for Legal Requests.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Site:

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Analytics.
_shopify_fs Analytics.
_shopify_s Analytics.
_shopify_sa_p Analytics relating to marketing & referrals.
_shopify_sa_t Analytics relating to marketing & referrals.
_shopify_y Analytics.
_y Analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://legal/privacy.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Copyright

This website and its content remains the property of Gib.shopping and is protected by the relevant copyright laws.  Individuals are authorised to view, download, distribute and print any part of this website provided it is for personal, non-commercial use, attention is drawn to this copyright notice and it is not used in a derogatory manner.

 

E-mail

E-mail communications sent from Gib.shopping are intended to be confidential. However, as all emails are transmitted via a public network, which we are unable to secure,  they may be intercepted, lost, destroyed or delayed. Email "Communications" deemed to be marketing material informing you of our services and products can however be forwarded and shared. If you are not the intended recipient, please notify us immediately and please do not use it or copy it to any other person.

Please also notify us immediately if you suspect any e-mail has been intercepted or changed in an unauthorised manner.

We shall incur no liability for use of email communications which results in any breach of confidentiality, delay, interception, loss, failure, computer virus or data corruption and we shall be entitled to be indemnified against any resulting loss.

 

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites may or may not operated by Gib.shopping or any of its sister enterprises or subsidiaries. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Comments & Reviews

Gib.shopping offers the facility for customers and visitors to review products, vendors and their service. Gib.shopping appreciates good and bad feedback as this is how we can better our service and this can be emailed to us on: info@gib.shopping

Note: Gib.shopping has no legal authority to obligate a vendor to accept a return, exchange or refund your funds. Any satisfied of dissatisfied customers can leave a review or feedback about their experience with an item or vendor which Gib.shopping can review. Comments and Reviews must be factual, not making false claims or be defamatory in nature. Gib.shopping will not permit the mal-use or abuse of its service. Comments must in no way, be false, defamatory, abusive, racist, xenophobic or bullying in nature. Gib.shopping reserves the right to ban or block authors of such comments from its service.

Vendors can apply to Gib.shopping for the Comment or Review to be removed; however, customers may make substantiated claims and provide evidence to which  Gib.shopping will take opinion and may or may not take the decision to remove said Comment or Review.

Note: that comments and reviews made on Gib.shopping are public and therefore the author of said comments can be made liable for them.

 

Updates to the policy

We may amend this or any other Policy from time to time, without notice to you, in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our visitors, properties, strategic marketing partners, and service providers. Updated versions will be posted to our Website and the "last updated" date at the top of this Policy will be revised so that you are always aware of when the  Policy was last updated. If there are any major material changes, we will notify you and request your consent.

 

See also:

https://gib.shopping/blog/refund-returns-policy/

https://gib.shopping/blog/childrens-online-privacy-protection-policy ‎

https://gib.shopping/blog/comments-reviews-policy/

Contact

If you have any questions, comments, or concerns, you may contact us:

Gib.shopping
P.O BOX 923
Gibraltar
info@gib.shopping

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://www.gra.gi/data-protection